top of page
Complaints Policy

Bloom Dental London

Bloom Dental London (hereinafter referred to as "the Practice") is committed to providing high-quality dental care to all our patients. However, we understand that sometimes things can go wrong and you may not be happy with our service. If this happens, we want to hear about it so we can deal with the situation as quickly as possible and resolve the matter to your satisfaction.


1. How to Complain

If you are unhappy with the service or care you have received from the Practice, you can make a complaint. Please provide as much detail as possible about the issue to help us understand the situation accurately.


2. Response Process and Timelines

We aim to acknowledge complaints within three working days. We will then commence our investigation. Once we have concluded our investigation, we will provide you with a full written report. This report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and the Practice’s position on the matter.


3. Escalation

If you are not satisfied with our initial response or proposed resolution, you have the right to escalate the matter. You may request a review by a senior member of our management team. Additionally, if you remain dissatisfied, you may contact the relevant regulatory bodies or ombudsman services:

  • Dental Complaints Service (DCS): For complaints relating to private dental treatment.

  • General Dental Council (GDC): The regulatory body responsible for the conduct and registration of dental professionals.

 
4. Cooperation with Seven Clinics

The Practice operates within the facilities of Seven Clinics. For matters relating to facility management (such as equipment or communal areas), or for complex cases that cannot be resolved by the Practice alone, we will share information and cooperate with the Seven Clinics management team (Registered Manager), who hold the right to access clinical information for such purposes.

 
5. Review and Approval

This policy will be reviewed annually and updated as required to incorporate changes in legislation or best practice. This Complaints Policy has been approved and endorsed by the management of Bloom Dental London.

bottom of page